Refund policy

Return & Refund Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within [3 DAYS] of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all tags, accessories, manuals, and promotional items included.

  • Proof of purchase or your order confirmation is required for all returns.

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Timeframe

You may request a return within [7 DAYS] from the date your order is delivered.

After your return request is approved, please ship the item back within [7 DAYS] using the return instructions provided by our support team.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are processed within [5-7 BUSINESS DAYS] after the returned item has been inspected and approved.

  • Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless required by law or the return is due to our error.

Exchange Options

If you received the wrong item, a damaged product, or would like a different size or color (if applicable), you may request an exchange within [5 DAYS] of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, where applicable.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [ *48 Hours* ] of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damaged, defective, or incorrect item

Once verified, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Digital products or downloadable items

  • Personalized or custom-made products

  • Perishable goods

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been used, damaged by the customer, or returned without original packaging

Additional non-returnable items may be specified on the product page.

Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect item, or our error, we will cover the return shipping cost.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs, unless otherwise stated.

  • Original shipping charges are non-refundable unless the return is due to our mistake.

How to Start a Return

To request a return or exchange, please contact our customer support team with your order details.

Email: [ShopOmnly.in@gmail.com]

Please do not return any item until you have received return instructions from our support team.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: [ShopOmnly.in@gmail.com]
Business Hours: [9 a.m. to 9 P.m.]

We value your trust and are committed to making every shopping experience as smooth and hassle-free as possible.